Last updated: 30 May 2026
1. About Tricky Chats
Tricky Chats ("the app", "we", "us", "our") is a practice tool that lets you
run through tricky or awkward real-life conversations with an AI playing the
role of the other person. By accessing or using the app you agree to these
Terms & Conditions. If you do not agree, please do not use the app.
2. Practice tool only — not professional advice
Tricky Chats is provided for general practice, entertainment and educational
purposes only. It is not professional advice of any kind,
including but not limited to legal, financial, medical, psychological,
therapeutic, insurance, employment or counselling advice. The other person in
every conversation is simulated by artificial intelligence and does not
represent a real person, organisation or professional.
Nothing in the app should be relied upon when making real-world decisions. You
should always seek advice from an appropriately qualified professional before
acting on anything discussed in or suggested by the app.
2.1 Sister site — Pocket Lawyer (legal information)
Tricky Chats and Pocket Lawyer (
pocketlawyer.life
) are separate products operated by us. Tricky Chats is for rehearsing
what to say in difficult conversations. Pocket Lawyer is for
UK-focused general legal information (letters, process, options)
— still not regulated legal advice, representation, or a
solicitor–client relationship.
If your question is mainly about legal rights, court or tribunal process, or formal
complaints, use Pocket Lawyer or a qualified professional — not Tricky Chats. We
are not liable for treating Tricky Chats as a substitute for legal advice or for
any outcome if you rely on AI-generated roleplay or coaching instead of professional
help where that was required.
3. No emergency support
Tricky Chats is not a crisis or emergency service. If you or someone else is in
immediate danger, call 999 (UK) or your local emergency number.
If you need urgent mental-health support in the UK, you can contact
Samaritans on 116 123 (free, 24/7) or visit
samaritans.org.
For urgent medical advice in the UK, call NHS 111.
4. AI-generated content
Responses, suggested lines, feedback, images and voices are generated
automatically and may be inaccurate, incomplete, offensive or misleading. We do
not review or guarantee any content produced by the app, and you use it
entirely at your own discretion and risk.
5. Limitation of liability
To the fullest extent permitted by law, we exclude all warranties, conditions
and representations relating to the app, which is provided on an "as is" and
"as available" basis.
To the fullest extent permitted by law, we (together with our owners, operators,
employees, suppliers and partners) accept no liability for any
loss, damage, cost or injury — whether direct, indirect, incidental,
consequential or otherwise — arising out of or in connection with your use of,
or inability to use, the app, or any reliance on its content. This includes,
without limitation, any outcome of a real conversation, decision, action or
inaction taken on the basis of anything you saw, read or did in the app.
Nothing in these Terms excludes or limits liability that cannot be excluded or
limited under applicable law.
6. Acceptable use
You agree to use the app lawfully and not to misuse it, attempt to disrupt it,
or use it to harass, harm or deceive others. We may suspend or withdraw access
at any time without notice.
7. Cookies & local storage
The app uses cookies and browser storage that are necessary for it to work.
These are not used for advertising. Examples include:
- Sign-in session cookie (only when access protection is enabled on a server)
- Cookie-banner acceptance
- Practice session id, voice preferences, and UI settings
- Premium license key and related activation data in local storage
By continuing to use the app, or by selecting "Accept" on the cookie banner, you
consent to this use where required by law. You can clear cookies and site data in
your browser at any time; some features may stop working if you do. See our
Privacy Policy for more detail on server
data and retention.
8. Paid replies, payments & license keys
Paid reply top-ups unlock features such as generated portraits, read-aloud voice,
per-line coaching during a chat, and continuing a saved conversation from PDF.
Prices are shown at checkout (currently from £5 for 60 replies,
£15 for 200, and £30 for 500 — one-time, no subscription).
Payment is processed by Stripe. We do not store your full card details on our server.
After purchase you receive a license key by email; paste it on each device to use your
reply balance. Top-ups stack on the same key.
Premium features that call AI or speech APIs are subject to fair use. We may
suspend keys that are shared publicly, abused, or used to attempt to bypass
technical limits.
9. Refunds & cancellation
Because reply top-ups are delivered digitally (license key) as soon as payment succeeds,
statutory withdrawal rights may not apply once the key is issued — check applicable
consumer law in your country.
If you bought by mistake or the key does not work, email
TrickyChatsAdmin@gmail.com
within 14 days with your purchase email and we will try to help (replacement key
or refund at our discretion where Stripe allows). Top-ups are one-time — there is
no subscription or auto-renewal.
10. Minimum age
You must be at least 13 years old to use Tricky Chats. If you are
under 18, you should use the app with a parent or guardian's permission. The app
includes scenarios about adult life (work, relationships, housing, health calls)
that may not be suitable for younger children.
12. Changes to these Terms
We may update these Terms from time to time. Continued use of the app after any
change means you accept the updated Terms. Material changes to privacy practices
are described in our Privacy Policy.